On the evening of December 6, Apple issued a new announcement on the accidental shutdown of the iPhone6s. In addition to repeatedly stressing “serious investigationsâ€, the reason for the accidental shutdown is still considered as “the exposure time of a certain battery component in the controlled ambient air is too long before being loaded into the battery packâ€. This part of the iPhone is mainly concentrated in production from September to October 2015, and it is not a security issue. This part of the statement is consistent with the announcement on December 2.
The latest content is: Apple explained the reason for the unexpected shutdown outside this range, saying that "some of the shutdown conditions may be normal, because the iPhone will protect its electronic components by shutting down."
In addition, Apple will also add an additional diagnostic feature to the iOS software update released next week. This feature will collect information in the coming weeks, which may help us improve battery performance and shutdown operations. Algorithm. If such improvements are implemented, we will deliver them through further software updates."
Therefore, if the user who encounters the iPhone's automatic shutdown wants to know if there is a battery problem, wait for the iOS upgrade next week.
Apple responded as follows:
We are committed to providing our customers with outstanding products, experience and support services. We firmly believe that we are able to achieve the highest customer satisfaction score among smartphone manufacturers in China and around the world.
We value the concerns raised by our customers, including a limited number of iPhone accident shutdown reports. We also thank the institutions that communicate our customers' concerns and work with us. Whenever there is a problem, we conduct a survey in a comprehensive process that includes analysis of these devices. We also review the diagnostic information provided by a large number of customers who have opted in to the standard diagnostic data report. If anything is discovered, we will take immediate action to quickly provide solutions to our customers.
Our survey found that in a few iPhone 6s devices manufactured between September and October 2015, a battery component was exposed to controlled ambient air for too long before being loaded into the battery pack. So we launched a global program two weeks ago to replace the affected batteries for free. We apologize to the customer again for the inconvenience caused. It is worth emphasizing that this is not a security issue.
Outside the affected area, a small number of customers reported an unexpected shutdown. Some of these shutdown conditions may be normal because the iPhone protects its electronic components by shutting down. To gather more information, we will add an additional diagnostic feature to the iOS software update released next week. This feature collects a variety of information over the next few weeks, and this information may help us improve the algorithms used to manage battery performance and shutdown operations. If such improvements are implemented, we will deliver them through further software updates.
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